• Fees may be subject to minor increases.
• No fees will be reimbursed due to annual maintenance, special events, exams, cleaning, mechanical failures, emergencies, or unexpected closures of MacEwan University Sport and Wellness facilities.
• All facility users must comply with the Rules and Regulations of the facility.
• Facility users are prohibited from selling merchandise, souvenirs, or renting equipment, as well as offering instruction within the facility.
• Any advertising within the facility requires approval from the Sport and Wellness manager.
• The use of cameras and video recording devices is strictly prohibited in all change rooms.
• Memberships are non-transferable.

A Sport and Wellness membership card, pass, or valid MacEwan student, alumni, employee or retiree ID is required to enter the facility. Replacement cards are available for $10 (including GST).

Please report lost or stolen cards or passes to the Welcome Desk.

Day passes and multi-visit passes (including 10-visit, 1-month, and 4-month options) are non-refundable. The 10-visit pass can be transferred to another person.

Memberships can be cancelled at any time. All membership cancellation requests must be submitted in person or by email; phone cancellations are not accepted. Please include your reason for cancellation, full name, member number, address, phone number, and birth date to ensure the correct membership is cancelled.

• Membership cancellations cannot be back-dated.
• Cancelled memberships will receive a prorated refund based on the withdrawal date.
• There are no refunds due to lack of use, it is the member’s responsibility to cancel.
• Monthly memberships with an unpaid declined payment will be withdrawn at the end of the month, and insufficient fund (NSF) fees will be assessed.
• For MacEwan Employees or those with Corporate Discounts, memberships will be withdrawn by Sport and Wellness if employment status changes. Proof of eligibility is required yearly.

Monthly payments offer a convenient way to keep your membership up to date. To use this option, your credit card or bank account information must be on file. If your payment details change, please inform the Welcome Desk before the second day of the month. Monthly withdrawals will continue until you provide written notice to cancel your membership.

Declined or Failed Monthly Payments

All outstanding payments are due immediately. Memberships with an unpaid monthly fee due to insufficient funds (NSF), a closed account, or a declined credit card will be cancelled at the end of the month, and a $40 NSF fee may be applied.

Medical Holds

You can place your membership on a medical hold for a minimum of one month with a doctor’s note. Written documentation from your doctor must be provided within 30 days of the hold’s start date.

For monthly memberships with automatic payment withdrawals, fees will be paused during the medical hold, and your membership will automatically reactivate once the hold ends. No refunds will be issued for unused time if you do not return after the hold.

To extend your medical hold, please contact the Welcome Desk.

Four (4) guest passes are included with both Annual and Monthly Memberships. These are automatically added to your member account and can be used anytime throughout the membership year. Passes expire after one year, and guests must be accompanied by the member.

Refer a friend to sign up for a membership, and you'll receive one free month added to your existing membership. To claim your free month, simply fill and submit the referral form, available both online and at the Welcome Desk.

• The referring member must have an Annual Membership or Ongoing Monthly Membership.
• The referring member will receive a 30-day extension on their membership, which will be applied once the referred customer has maintained an active membership for two (2) months.
• The referred customer must be a new customer or a returning customer who has not had an active membership/pass in the last 12 months.
• The referred customer must purchase their membership within one month of the referral date.
• Adding time or family members to an existing membership does not qualify as a referral.
• The incentive cannot be redeemed for cash.

Discounted memberships are available for MacEwan University staff and faculty. Eligibility is verified in PeopleSoft at the time of registration. Proof of eligibility is required annually. MacEwan Employee memberships will be withdrawn by Sport and Wellness if employment status changes.

Complimentary, three-hour parking in any surface lot on campus is included with Adult, Older-Adult, Alumni, Alumni Spouse, Retiree of MacEwan, and Family memberships.

Parking is not included with MacEwan Student, Student Spouse, MacEwan Employee and Employee Spouse memberships.

Parking access may be affected by membership freezes, medical holds, or withdrawn memberships due to NSF or non-renewal.

Vehicles not registered with Offstreet and without paid parking may be ticketed and towed at the member’s expense. If you receive a parking ticket after submitting your license plate information, notify the Welcome Desk immediately. Parking Services handles ticket distribution and reversals at their discretion.

For more details on parking and how to register your vehicle with Offstreet, visit our parking page.